The following result is derived from the analysis of user satisfaction based on a questionnaire conducted at Medieval City of Rhodes. The responses were collected through the Engaging City Users service via QR Code by snap4city for the TOURISMO project (https://www.snap4city.org/1081). The following result is a summary produced by SnapAdvisor whcih is a Large Language Model tool based on the responses.
Summary of Findings (September 2025–February 2026, 9 responses received – Medieval City of Rhodes)
Average Ratings (scale 1–5)
- Overall experience: 4.4 → Visitors were generally very satisfied, enjoying the historic and cultural atmosphere of the city.
- Waiting times / queues: 3.5 → Queues were manageable; minor delays noted at popular spots.
- Accessibility (physical / urbanistic): 3.5 → Most main streets are accessible, though narrow or crowded areas caused some difficulties.
- Attractions & cultural experience: 4.6 → Highly appreciated, particularly the historic centre, cultural events, green spaces, and off-the-beaten-path areas.
- Overcrowding / congestion: 3.0 → Moderate concern in popular areas, though not a major issue for most visitors.
- Cleanliness: 3.2 → Generally acceptable, but litter and limited public toilets were reported.
- Noise: 3.1 → Noise from traffic, nightlife, and cruise ships was mentioned.
- Signage & information: 3.0 → Some visitors reported insufficient or unclear signage for navigating historic areas.
- Willingness to return: 4.8 → Almost all visitors expressed strong interest in returning and recommending Rhodes.
Conclusions:
Visitors to the Medieval City of Rhodes generally report high satisfaction, particularly appreciating its historic centre, cultural heritage, green spaces, and local events. The cultural and scenic richness of the city strongly contributes to the positive overall experience.
While the overall experience is very positive, some challenges remain. Overcrowding in popular areas, noise, and cleanliness issues—especially litter and limited public toilets—were recurrent concerns. Visitors also noted insufficient signage, which can make navigating the city more difficult for first-time tourists, and some visual clutter from commercial signage that affects the historic streetscape.
Despite these minor issues, most respondents found the city easy to explore on foot and felt that the historic centre is well preserved. The majority of visitors expressed a strong willingness to revisit Rhodes and to recommend it to friends and family, confirming that the Medieval City remains a highly attractive cultural and tourist destination.
Summary of Findings (February 2026–May 2026, 22 responses received – Medieval City of Rhodes)
Average Ratings (scale 1–5)
- Overall experience: 3.4 → Visitors generally appreciated the historical atmosphere and cultural significance of the Medieval Town, although satisfaction levels varied depending on crowding and urban conditions.
- Tourist flows / overcrowding: 3.2 → Overcrowding was one of the most frequently mentioned concerns, especially in central squares and highly visited streets.
- Cleanliness: 3.0 → Cleanliness received mixed evaluations, with several visitors reporting litter, insufficient waste management, and a lack of clean public toilets.
- Willingness to follow predefined routes: 4.1 → Most respondents were positive about the idea of predefined routes to support a less crowded and more accessible visit.
- Tourist experience rating: 3.8 → The overall tourist experience was evaluated positively, mainly thanks to the unique cultural and architectural identity of the Medieval Town.
- Willingness to return: 4.2 → Most visitors expressed interest in revisiting Rhodes in the future.
Conclusion:
Visitors to the Medieval Town of Rhodes generally reported a positive experience, particularly appreciating the city’s historical character, cultural heritage, and unique atmosphere. The Medieval Town remains a highly attractive destination with strong cultural and emotional value.
However, the survey also highlights several challenges related to tourism pressure and urban management. Overcrowding, transportation issues, cleanliness, noise, and aggressive commercial practices were among the most recurrent concerns. Visitors also pointed out the need for improved signage, better accessibility, more public facilities, and stricter regulation of commercial and visual clutter in historic areas.
Despite these issues, most respondents expressed a strong willingness to revisit Rhodes. The high level of interest in predefined routes and alternative experiences indicates that visitors are receptive to more sustainable tourism strategies focused on visitor flow management, cultural authenticity, and the promotion of lesser-known areas within and around the Medieval Town.
