This page contains the helpdesk contact information for Snap4city users and for commercial and future project and challenge activity.
For bug and problem report please use: https://docs.google.com/forms/d/e/1FAIpQLSfDQtKqgLIIyycNXiazeYEh1SsRG1YL8Ze4ThD8nZoA5jsoXw/viewform
For direct personal contact:
- Nicola Mitolo
- Phone and WhatsApp: Nicola Mitolo, +39-347-6530884
- Skype: nicola.mitolo
- Paolo Nesi
if you prefer to have a face to face talk you can book a meeting: (i) colocating it in one of the events we attend (see for the list); or (ii) visting us in Florence; or (iii) ask for our visit on your premise.
In any case, please send an email to firstname.lastname@example.org or at above contacts.
For Service Level Agreement see: Service Level Agreement
The service continuity in terms of API is monitored by E015 of Lombardia Region for H24/7 for Smart City API Km4City and resulted in an average of service availability above the 99% since several months. Km4City /Snap4City Smart City API Service Availability, robustness
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