The following result is derived from the analysis of user satisfaction based on a questionnaire conducted at Valencia City Centre. The responses were collected through the Engaging City Users service via QR Code by snap4city for the TOURISMO project (https://www.snap4city.org/1081). The following result is a summary produced by SnapAdvisor whcih is a Large Language Model tool based on the responses.
Summary of Findings (November 2025–February 2026, 12 responses received – Valencia City Centre)
The document compiles survey responses collected from Valencia visitors between November 2025 and February 2026, including local and international tourists. Visitors rated different aspects of the city and their experience at tourist sites, with feedback covering satisfaction, accessibility, attractions, and overall impressions.
Key Results:
Overall experience:
Visitor satisfaction was generally very high, with most respondents reporting being very satisfied with their overall experience in Valencia. Waiting times at attractions were typically short, and accessibility to main sites was rated good to very good.
Attractions & cultural experience:
Visitors highlighted modern architecture, historic heritage, local cuisine, cleanliness and organization, and the historic centre as the most appreciated aspects. The city’s cultural offerings and historic sites consistently contributed to positive impressions.
Challenges & negative aspects:
Common concerns included thermal discomfort, noise pollution from traffic, nightlife, or construction, slow public transport, high prices, congestion at popular spots, and occasional odors. Some visitors also mentioned a lack of sufficient signposts to reach different attractions and minor issues with social courtesy in public spaces.
Historic centre preservation:
Most respondents strongly agree that Valencia is actively maintaining and preserving its historic centre, indicating positive perceptions of heritage management.
Visit duration and willingness to return:
Most visits lasted between 1 and more than 3 days. A strong majority of visitors expressed a desire to return to Valencia and would recommend it to family and friends, often citing the overall quality of experience and accessibility.
Suggestions for improvement:
Recommendations focused on better signage, managing crowding at key tourist sites, improving public transport efficiency, and promoting courteous behaviour in public spaces. Despite these minor issues, visitors generally found Valencia easy to navigate and enjoyable to explore on foot.
Conclusions:
Valencia is perceived as a highly attractive and culturally rich destination, with very high visitor satisfaction. The main areas for improvement are related to crowd management, thermal comfort, minor transport delays, and street etiquette, while heritage preservation and cultural offerings are consistently praised.
