The following result is derived from the analysis of user satisfaction based on a questionnaire conducted at Valencia City Centre. The responses were collected through the Engaging City Users service via QR Code by snap4city for the TOURISMO project (https://www.snap4city.org/1081). The following result is a summary produced by SnapAdvisor whcih is a Large Language Model tool based on the responses.
Summary of Findings (November 2025–February 2026, 12 responses received – Valencia City Centre)
The document compiles survey responses collected from Valencia visitors between November 2025 and February 2026, including local and international tourists. Visitors rated different aspects of the city and their experience at tourist sites, with feedback covering satisfaction, accessibility, attractions, and overall impressions.
Key Results:
Overall experience:
Visitor satisfaction was generally very high, with most respondents reporting being very satisfied with their overall experience in Valencia. Waiting times at attractions were typically short, and accessibility to main sites was rated good to very good.
Attractions & cultural experience:
Visitors highlighted modern architecture, historic heritage, local cuisine, cleanliness and organization, and the historic centre as the most appreciated aspects. The city’s cultural offerings and historic sites consistently contributed to positive impressions.
Challenges & negative aspects:
Common concerns included thermal discomfort, noise pollution from traffic, nightlife, or construction, slow public transport, high prices, congestion at popular spots, and occasional odors. Some visitors also mentioned a lack of sufficient signposts to reach different attractions and minor issues with social courtesy in public spaces.
Historic centre preservation:
Most respondents strongly agree that Valencia is actively maintaining and preserving its historic centre, indicating positive perceptions of heritage management.
Visit duration and willingness to return:
Most visits lasted between 1 and more than 3 days. A strong majority of visitors expressed a desire to return to Valencia and would recommend it to family and friends, often citing the overall quality of experience and accessibility.
Suggestions for improvement:
Recommendations focused on better signage, managing crowding at key tourist sites, improving public transport efficiency, and promoting courteous behaviour in public spaces. Despite these minor issues, visitors generally found Valencia easy to navigate and enjoyable to explore on foot.
Conclusions:
Valencia is perceived as a highly attractive and culturally rich destination, with very high visitor satisfaction. The main areas for improvement are related to crowd management, thermal comfort, minor transport delays, and street etiquette, while heritage preservation and cultural offerings are consistently praised.
Summary of Findings (March–May 2026, 7 responses received – Valencia City Centre)
The document compiles survey responses collected from visitors to the Valencia between March and May 2026, including domestic and international tourists. Respondents evaluated their overall experience, key attractions, accessibility, and main challenges encountered during their visit.
Key Results
Overall experience
Visitor satisfaction was consistently very high, with most respondents reporting being very satisfied or satisfied with their visit. Waiting times at attractions were generally negligible, with several visitors indicating no waiting at all, reflecting a smooth visitor experience across the city.
Attractions & cultural experience
Valencia’s cultural offer and heritage assets were the most positively evaluated elements. Visitors particularly highlighted:
- historic centre
- cultural events and museums
- modern architecture
- local cuisine
- urban cleanliness and organization
The combination of historical identity and contemporary architecture was repeatedly mentioned as a defining strength of the destination.
Challenges & negative aspects
Although overall satisfaction was high, several recurring issues emerged:
- Congestion in tourist hotspots (crowded streets and popular sites)
- Noise pollution (traffic, nightlife, construction)
- Public transport delays or slowness
- Occasional cleanliness issues (litter and urban cleanliness concerns)
- Unpleasant odors in some areas
- High prices
- Thermal discomfort (heat perception / weather conditions)
These issues were generally described as secondary but noticeable, not significantly reducing overall satisfaction for most visitors.
Accessibility & mobility
Accessibility to main attractions was generally considered good, but mobility-related concerns included:
- slow public transport in some cases
- congestion in central areas
- occasional difficulties navigating busy streets during peak times
Despite this, most visitors still described the city as easy to explore on foot.
Visit duration & return intention
Most visits lasted:
- 1 to more than 3 days, with longer stays being common
A strong majority of respondents expressed willingness to return, often stating that they “loved the experience” and would recommend Valencia to others. Some visitors indicated conditional return intentions, mainly depending on cost or personal opportunity.
Suggestions for improvement
The most common recommendations included:
- better management of crowding in key tourist areas
- improvements in public transport speed and efficiency
- reduction of noise pollution in busy zones
- enhanced street cleanliness and urban maintenance
- improved management of prices in certain services
- better comfort during hot weather conditions (thermal adaptation strategies)
Conclusions
Valencia is perceived as a highly attractive, well-organized, and culturally rich urban destination, with very high visitor satisfaction levels. The city’s strongest assets are its heritage, cultural offerings, modern architecture, gastronomy, and overall urban quality.
The main challenges identified are relatively limited in scale and primarily relate to crowding in specific areas, transport efficiency, noise levels, and thermal comfort, rather than structural dissatisfaction.
Overall, visitors find Valencia easy to navigate, culturally rewarding, and highly recommendable, with a strong intention to return.
