This page contains the helpdesk contact information for Snap4city users and for commercial and future project and challenge activity.
For bug and problem report please use: https://docs.google.com/forms/d/e/1FAIpQLSfDQtKqgLIIyycNXiazeYEh1SsRG1YL8Ze4ThD8nZoA5jsoXw/viewform
For any other kind of questions please use our contact Point: snap4city@disit.org you can also use our Contact form
For direct personal contact:
- Nicola Mitolo
- Phone and WhatsApp: Nicola Mitolo, +39-347-6530884
- Skype: nicola.mitolo
- Paolo Nesi
- Phone and WhatsApp: Paolo Nesi, +39-335-5668674
- Skype: nesipaolo
- Email: paolo.nesi@unifi.it, paonesi@gmail.com
if you prefer to have a face to face talk you can book a meeting: (i) colocating it in one of the events we attend (see NEWS for the list); or (ii) visting us in Florence; or (iii) ask for our visit on your premise.
In any case, please send an email to snap4city@disit.org or at above contacts.
Snap4City platform has been developed by DISIT lab. Https://www.disit.org
Snap4City platform been created by using the Km4City framework as a technological ecosystem: Https://www.km4city.org which has been also created by DISIT Lab.
For Snap4City Business Model see: https://www.snap4city.org/559
For Service Level Agreement see: Service Level Agreement
The service continuity in terms of API is monitored by E015 of Lombardia Region for H24/7 for Smart City API Km4City and resulted in an average of service availability above the 99% since several months. Km4City /Snap4City Smart City API Service Availability, robustness
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